“Total quality management is a journey, not a destination”
Aptly said by an anonymous author which describes the quest of the Mines and Geosciences Bureau Regional Office No. X to become an ISO 9001:2015 certified regional office.
Exactly forty-one (41) days from receiving the first nod of NQA Philippines, Inc., the Mines and Geosciences Bureau Regional Office No. X again was rewarded with a thumb up for the efforts exerted to becoming a BS EN ISO 9001:2015 Certified Regional Office. With only Observation for Improvements (OFIs), no minor nor major non-conformance, the Regional Office is anticipating for its ISO 9001:2015 (QMS) UKAS Accreditation.
Mr. Ranilo Bernardino presented commendable points highlighting top management and staff’s commitment in implementing the Quality Management System. So much effort has been exerted in documenting and improving the existing processes and creating policies and guidelines which resulted to good customer satisfaction survey results. The Mine Management Division documentation and record keeping was also commended.
RD Rex S. Monsanto, whose deep commitment to the Office’s ISO 9001:2015 journey is very instrumental to its positive result, expressed so much gratitude for the kind verdict of the Third-Party Auditor. He recalled that along the journey, there were times when all wanted to quit due to the demands it entail coupled with the increasing demands in government, but then everybody persevered. Sacrificing precious weekends reporting to office just to fin ish the required long list of documented information and to sleep deprivation because validating team is coming and ISO documentation needs to be printed for the third party audit the next week. All the sacrifices have paid off and now the Regional Office will be awarded with an ISO 9001:2015 (QMS) certificate.
Mr. Bernardino himself challenged the team to never stop improving since the ISO 9001:2015 journey has just begun, for real. This was also echoed by Mr. Jerome N. Ventic, head of the Mine and Geosciences Bureau Regional Office No. X Quality Management System Team.
To quote Henry Ford, “Quality means doing it right when no one is looking”, the Mines and Geosciences Bureau Regional Office No. X will never stop improving, for the greater service of mankind.